We’ve been maintaining these titles since their original release to the UK market, this means we know a thing or two about how they work, which in turn means we’re generally able to resolve many queries simply by having a good description of the symptoms.
Where we’re unable to do so, we use a remote viewing tool that, with your permission, enables you to talk us through and ‘show us’ the problem in real time, enabling us to get directly to the root of the query.
We also operate our own internal service level agreement which means you can expect an expeditious response to your query.